. RETURN & REFUND POLICY
Return & Refund Policy
At Bright Paws, we want you and your pet to be completely happy with your purchase. If your order isn't quite right, we're here to help.
Returns
You may request a return within 30 days of receiving your order, provided that the item meets the conditions below:
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The item is unused and in its original condition.
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The item is in its original packaging, including tags and accessories when applicable.
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You provide your order number or other proof of purchase.
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The item has not been damaged, altered, washed, or used.
We reserve the right to refuse a return if the product does not meet these conditions.
Non-Returnable Items
For hygiene, health, and safety reasons, certain products cannot be returned unless they arrive defective, damaged, or incorrect.
These may include:
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Opened pet food or treats
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Used grooming or hygiene products
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Used pet accessories
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Personalized or customized products
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Items marked as Final Sale
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Gift cards, where applicable
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
How to Request a Return
To start a return, please contact us at abdellahennejari@gmail.com and provide:
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Your full name
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Your order number
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The product you would like to return
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The reason for the return
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Photos of the product, if applicable
Once we receive your request, we will review it and provide you with the return instructions if your request is approved.
Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for us to process an approved refund. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.
Exchanges
If you received the wrong size or would like to exchange an eligible product for another item, please contact us.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
Damaged, Defective, or Incorrect Items
We want to make sure your order arrives safely.
If your item arrives:
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Damaged
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Defective
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Missing parts or accessories
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Different from what you ordered
please contact us within 7 days of delivery.
Send us your order number and clear photos or videos showing the problem. After reviewing your request, we may offer a replacement, exchange, or full refund.
If the issue was caused by an error on our part or the product arrived defective or damaged, we will cover the reasonable return shipping costs.
Return Shipping Costs
For returns that are not related to a defective, damaged, or incorrect item, the customer is responsible for the return shipping costs.
If the return is caused by an error on our part, or the product arrives damaged or defective, we will cover the applicable return shipping costs.
Late or Missing Refunds
If you have been notified that your refund has been processed but you haven't received it yet:
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Check your bank or payment account.
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Contact your payment provider or bank, as processing times can vary.
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If you still haven't received your refund, contact us at abdellahennejari@gmail.com
We're happy to help you check the status of your refund.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: abdellahennejari@gmail.com
Bright Paws
We appreciate your trust and want to make sure both you and your pet have a great experience with us.