Privacy Policy

At Bright Paws, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit our website, place an order, contact us, or otherwise interact with Bright Paws, how we use that information, and the choices available to you.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Information You Provide

When you place an order, create an account, contact us, or submit information through our website, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Order details and purchase history

• Information you provide when contacting customer support

• Other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information is processed through the payment provider or payment gateway you choose.

Bright Paws does not generally store your full credit or debit card number on our own systems. Payment information may be processed and stored by the applicable payment provider according to its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages viewed and website interactions

• Referring website or source

• Approximate location information

• Cookies and similar technologies

We use this information to help operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

• Process, confirm, and fulfill your orders

• Arrange shipping and delivery

• Process payments

• Communicate with you about your orders

• Respond to customer service requests and inquiries

• Provide information about products or services you request

• Improve our website, products, services, and customer experience

• Detect, investigate, and prevent fraud or unauthorized activity

• Maintain website security

• Analyze website traffic and usage

• Comply with applicable legal and regulatory requirements

• Send promotional or marketing communications where permitted and where you have provided the required consent

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

3. Cookies and Similar Technologies

Bright Paws uses cookies and similar technologies to help our website function properly and to improve your browsing experience.

Cookies may be used to:

• Remember items in your shopping cart

• Remember certain preferences

• Understand how visitors use our website

• Measure website performance

• Improve our products and services

• Support advertising and marketing activities where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services. These may include:

• Shopify and services supporting our online store

• Payment processors and payment providers

• Shipping and delivery companies

• Customer service providers

• Website analytics and technology providers

• Advertising and marketing service providers, where applicable

• Fraud prevention and security providers

• Government authorities or other parties when required by applicable law

These service providers may process your information only as necessary to provide their services or fulfill their legal obligations.

5. Shopify

Our online store is hosted and operated using Shopify. Shopify provides the technology that allows us to sell our products online and process customer orders.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Object to or restrict certain types of processing

• Request information about how your personal data is used

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

8. Children's Privacy

Our website and services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

Bright Paws is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you use.

10. International Data Transfers

Because we may use service providers located in different countries, your personal information may be processed or stored outside the country where you live.

Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the bottom of this page.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise an applicable privacy right, please contact us:

Bright Paws
Email: abdellahennejari@gmail.com 

Last updated: August 18, 2026